Shipping policy
Shipping Policy
Thank you for choosing luxoragood.shop. We are committed to providing a dependable and efficient shipping experience for every customer. All orders are handled in accordance with applicable consumer protection laws to ensure your rights and security throughout the purchasing process.
Your personal information is managed securely in line with our Privacy Policy. If you have special delivery requirements or are placing a high-value order, please contact us directly for personalized assistance.
1. Shipping Coverage
We currently ship to customers within the United States. Delivery availability may vary by location and will be confirmed during checkout.
2. Shipping Fees
We offer free standard shipping on all eligible orders within the United States. There are no hidden shipping charges—product prices shown on our website are final unless otherwise stated.
3. Order Processing Time
Orders are usually prepared and dispatched within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Please note that during peak seasons or unexpected circumstances, processing times may be slightly extended.
4. Estimated Delivery Time
Estimated delivery typically ranges between 7–15 business days, depending on your location and the carrier used. Most shipments arrive within approximately 10 business days under normal conditions.
Delivery times may be affected by factors such as holidays, severe weather, or carrier-related delays beyond our control.
5. Shipment Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can monitor your shipment’s progress using the provided tracking number until it reaches its destination.
6. Shipping Address Accuracy
Please ensure that all shipping details are complete and accurate at checkout. luxoragood.shop cannot be held responsible for delivery delays, lost packages, or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
7. Lost or Damaged Items
If your package is lost during transit or arrives damaged, please contact us within 7 days of the expected delivery date at support@luxoragood.shop.
Our team will work with the carrier to investigate the issue and arrange an appropriate resolution, such as a replacement or refund when applicable.
8. Returned or Undeliverable Shipments
Packages returned due to incorrect addresses, unclaimed deliveries, or refusal to accept the shipment will be reported to you via email.
Customers are responsible for any reshipping costs. Refunds for returned orders may be issued minus applicable return shipping and handling fees.
9. Multiple Shipments
In some cases, orders may be shipped in separate packages due to inventory location or supplier logistics. Each shipment will include its own tracking number and may arrive at different times.
10. Delivery Confirmation
For certain large or high-value orders, a signature upon delivery may be required. If no recipient is available, the carrier may attempt redelivery or hold the package at a local pickup location.
11. Force Majeure
luxoragood.shop is not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to extreme weather, transportation disruptions, labor strikes, or other unforeseen circumstances.
12. Customer Support
For questions regarding shipping, delivery status, or order issues, please contact us using the details below:
luxoragood.shop
18 Pike Place, Pike Place Market, Seattle, WA 98101, USA
Email: support@luxoragood.shop (preferred contact method)
Phone: +1 (206) 682-7453
Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (PST)
Responses are typically provided within 24–48 business hours.