Return policy

Return Policy

At luxoragood.shop, customer satisfaction is extremely important to us. Every purchase is handled in accordance with applicable consumer protection standards to ensure transparency, fairness, and a secure shopping experience. If your order does not meet expectations, we offer a clear and reasonable return policy for your peace of mind.

1. Return Eligibility

Return requests must be submitted within 30 calendar days from the date your order is delivered. Returns are only accepted for valid reasons listed below and must meet the eligibility requirements outlined in this policy.

1.1 General Requirements

To qualify for a return:

  • The product must be unused, uninstalled, and in its original packaging

  • All original accessories, manuals, labels, and components must be included

  • The item must be free from damage, odors, stains, or signs of wear

  • Proof of purchase (order number or receipt) is required

1.2 Acceptable Return Reasons

Returns may be approved for the following reasons:

  • Damaged or defective items received upon delivery

  • Incorrect products sent (wrong model, specification, or version)

  • Missing parts or accessories essential to product use

  • Product not as described, where there is a significant difference from website descriptions or images

Returns based on personal preference, ordering mistakes, or no longer needing the item are not accepted.

1.3 Items Not Eligible for Return

Unless defective or damaged upon arrival, the following items are non-returnable:

  • Customized or made-to-order products

  • Clearance or final-sale items

  • Opened hygiene-related or personal-use products

  • Consumable or perishable goods

1.4 Order Cancellations

Orders may be cancelled within 24 hours of placement by contacting support@luxoragood.shop.
Once an order has entered processing or has shipped, cancellation may no longer be possible and standard return procedures will apply.

2. Return Procedure

To initiate a return, please email support@luxoragood.shop within 30 days of delivery. Our support team will provide detailed instructions and a return authorization if required.

Returns sent without prior approval may not be accepted or refunded.

  • Cash on Delivery (COD) returns are not accepted

  • All return shipments must be prepaid

  • We strongly recommend using a trackable shipping service

luxoragood.shop is not responsible for return shipments that are lost or damaged during transit.

For exchanges, please return the original item for a refund and place a new order separately.

3. Return Shipping Costs

Customers are responsible for return shipping fees unless the return is due to a damaged, defective, or incorrect item.
In such cases, we will cover return shipping or provide a prepaid return label.

4. Refund Policy

Once the returned item is received and inspected, you will be notified of the refund status.

  • Approved refunds are processed within 14 business days

  • Refunds are issued to the original payment method

  • Processing time may vary depending on your payment provider

  • Shipping fees are non-refundable unless the return resulted from our error

  • Partial or denied refunds may apply if items are returned in unacceptable condition

  • Refunds for multi-item orders apply only to returned products

Additional processing time may be required for large or high-value orders.

5. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos showing the issue.

We will arrange a replacement or refund at no additional cost once the claim is approved.
Claims submitted after 7 days may not qualify for compensation.

6. Non-Returnable Scenarios

Returns will not be accepted for:

  • Items reported after the 30-day return window

  • Unauthorized or unapproved return shipments

  • Damage caused by misuse, improper installation, or negligence

  • Incomplete product sets or missing components

  • Digital products, downloadable content, or gift cards

7. Contact Information

For questions related to returns, refunds, or exchanges, please contact us using the information below. All customer information is handled securely and confidentially.

luxoragood.shop
18 Pike Place, Pike Place Market, Seattle, WA 98101, USA
Email: support@luxoragood.shop
Phone: +1 (206) 682-7453

 Business Hours:
Monday–Friday, 9:00 AM – 5:00 PM (PST)
Response time: 24–48 business hours